Why has the login screen changed?

Our new login system is designed to keep your personal information more secure. We have also simplified the login process, as you now only need to enter two pieces of information.

Don't have a login? - Click here to get your unique registration link.

Client Area

Log in using your email address and password.

Forgot your password?
Reset your password here

Don't have a login?
Get your unique registration link here

Login

Why am I being asked to login again?

We have recently changed the way our portal works in order to make it easier to use and more secure. Instead of logging in with your surname, postcode and date of birth, we now ask customers to enter an email address and password.

If you have just logged in the old way, you should have been asked to enter your email address and choose a new password. From now on, you will only need these details to access the portal.

I entered my email address, but I haven’t received the confirmation email. What should I do?

Please check your spam or junk folder. If the email isn’t there, please double-check that you have entered your email address correctly.

I don’t have an email address. Can I still access the portal?

If you don’t have an email address, you won’t be able to access the client portal. There are however several free email providers available – click here to find out more.

What are the benefits of using the client portal?

The Gladstone Brookes Client Portal is an easy and convenient way to check on the progress of your claim any time of day, without having to make a phone call. It also reduces the amount of paperwork involved in your claim, which is beneficial to both you and the environment.